Anna specific terms of use

Anna is a conversational artificial intelligence offered by ANVELIS, a service published by AJ DEVELOPPEMENT. The publisher's identification details, complaint channels and consumer mediation are set out in the article “Publisher, mediation and privacy”.

Contact: contact@anvelis.com.

Anna lets users talk by voice with a digital character generated by artificial intelligence. Depending on the features available, it may offer optional memory and visual interactions authorised by the user.

Anna is a computer program. It is not a human being and it does not feel human emotions.

The Anna service is reserved for people aged 18 or over.

No account is intended for minors. If ANVELIS finds that an account is used by a minor, access may be suspended and the related data handled in accordance with the privacy policy.

In the United States, the service is not directed to children within the meaning of the Children's Online Privacy Protection Act (COPPA).

The user declares having the legal capacity required to accept these terms and, where applicable, to subscribe to a plan.

ANVELIS may restrict access where there are serious grounds to consider that these terms are not being complied with.

Anna is a conversation and personal introspection service.

It is not a physician, psychologist, psychotherapist or emergency service.

Its answers are generated automatically and may contain errors, inaccurate interpretations or limitations.

Anna must not be used as the sole basis for a medical, legal or financial decision, or for a decision concerning personal safety.

ANVELIS does not present Anna as a conscious person, nor as a substitute for human relationships.

Anna is designed to respond cautiously to signs of distress.

It must not encourage suicide, self-harm, dangerous behaviour or social isolation.

Protocol applied: when a conversation mentions suicidal ideation, an intention of self-harm, a risk of physical or financial harm to others, or serious danger, the service answers cautiously, produces no content that endorses the act, and explicitly refers the user to a competent crisis service.

Referral to crisis services: 988 (Suicide & Crisis Lifeline, call or text) in the United States and Canada, 3114 in France, 112 in the European Union, 911 in the United States in case of immediate danger.

Users may interrupt a session at any time; unused minutes are not charged.

Anna does not guarantee perfect detection of emergency situations.

The user controls the start and the end of their sessions.

Microphone activation requires the authorisation of the browser or the device.

When the visual feature becomes available, the camera will require separate consent for each session. The camera remains switched off as long as this feature is not officially accessible.

The “STOP ANNA” button interrupts the conversation in the interface. Closure and settlement of the minutes are then confirmed by the server.

Availability of voice or video may depend on the device, the network and technical providers.

Anna may retain selected elements in order to make conversations more continuous, strictly according to the applicable settings and authorisations.

Memory is disabled by default.

Users must be able to review, disable and request the erasure of memorised information.

Withdrawal of consent applies to future uses. Any applicable legal retention obligations continue to apply.

The data needed for the service may include account information, chosen settings, technical data, transactions, exchanges transmitted to the system and, where authorised, voice or visual streams.

The categories actually processed, their purposes, legal bases, retention periods, recipients and any international transfers are set out in the ANVELIS privacy policy.

Some exchanges may reveal particularly sensitive information. Users are invited to share only the information they wish to communicate and that is useful to the conversation.

ANVELIS applies the rights provided by applicable regulations, in particular access, rectification, erasure and, where applicable, withdrawal of consent or objection.

Any use of exchanges to train AI systems must comply with the applicable information and consent obligations.

Technical providers acting for ANVELIS (hosting, payment, voice and video synthesis) are bound by confidentiality and security obligations. Some processing may involve a transfer outside the European Union, covered by appropriate safeguards.

ANVELIS does not sell personal data. In the United States, residents of states with privacy legislation, including the CCPA/CPRA in California, may request access to, correction of or deletion of their data and object to certain processing under the conditions set by those laws.

Conversations with Anna must not be used to establish a medical diagnosis or treatment: Anna is not a medical device.

Access to sessions depends on the rights attached to the account.

The current plans provide:

• Essential: 5 Anna minutes per month.
• Plus: 12 Anna minutes per month.
• Premium: 20 Anna minutes per month.

The monthly Premium price currently offered is $27.

Additional minutes may be purchased at the price displayed on the secure payment page before the payment is confirmed.

Minutes included in plans do not carry over from one month to the next.

Purchased additional minutes remain available under the applicable contractual conditions, including if the subscription is cancelled, for as long as the account and the service allow their use.

Each session is limited to the maximum duration indicated before it starts.

Internal session billing is per started minute, with a minimum of one minute whenever a session is actually chargeable.

Balance, reservation, consumption and refund of minutes are calculated server-side.

No paid overage may be billed automatically without an explicit order from the user.

Purchased minutes that have not been consumed are refundable on request, and are refunded if ANVELIS permanently discontinues the Anna service. Minutes actually consumed are charged only in the cases provided by law or when the right of withdrawal is exercised, under the conditions of the “Right of withdrawal” article.

A purchased minute pack can be used across several sessions; its balance remains available even if the subscription is cancelled, subject to the right of withdrawal.

Prices, billing period, any automatic renewal, the characteristics of the service and the cancellation conditions are presented before any payment commitment.

Payments are processed by the payment provider indicated at the time of the order.

Users may request cancellation of their subscription through the options available in their account area and under the rights provided by applicable law.

Monthly and annual plans renew automatically for an identical period at the price then displayed, unless cancelled before the renewal date. Cancellation takes effect at the end of the current period; amounts already paid for that period are not refunded, subject to mandatory consumer rights and the right of withdrawal.

For European consumers, the right of withdrawal, the express request for immediate performance, proportional billing and the legal exceptions are set out in the “Right of withdrawal” article.

In the United States, automatic renewal, its price and its billing period are disclosed before the order, and cancellation can be completed online without any additional step.

Mandatory consumer rights are preserved.

Consumers residing in the European Union have fourteen days to withdraw, without giving any reason and without penalty. For a subscription, the period runs from the conclusion of the contract; for a minute pack, from the purchase.

Withdrawal is exercised by an unambiguous statement sent to contact@anvelis.com. ANVELIS acknowledges receipt and refunds through the same payment method.

Express request for immediate performance (article L221-25 of the French consumer code). Before the fourteen-day period ends, a session can only start if the consumer expressly requests performance of the service before that term. That request results from accepting these terms and from voluntarily starting a session; it is recorded together with the acceptance.

Proportional billing during the period. Where the consumer withdraws after requesting immediate performance, they bear only the amount corresponding to the service actually provided up to the notification of their decision, calculated in proportion to the minutes actually consumed. The balance is refunded within fourteen days of receiving the request.

Legal exceptions (article L221-28 of the French consumer code). The right of withdrawal is excluded only for a service fully performed before the end of the period, where the consumer gave prior express consent and expressly waived that right. Consuming a few minutes alone does not deprive the consumer of the right for unused minutes, nor for subscription periods not yet performed.

Effects of withdrawal: the contract ends and any future renewal stops. Unused minutes are refunded; consumed minutes are charged only up to the service actually provided.

Statutory warranties of conformity and the professional's liability apply regardless of withdrawal.

Transparency: Anna is a computer program, not a human being. It does not feel human emotions. This information is displayed at the start of every session and in the conversation interface.

Anna is a companion chatbot within the meaning of the laws adopted in California (Senate Bill 243, chapter 22.6 of the Business and Professions Code, in force since 1 January 2026) and in New York (artificial intelligence companion models law, in force since 5 November 2025).

Distress protocol: the service applies a documented protocol intended to prevent the production of content endorsing suicide, self-harm or violence. When a user expresses suicidal ideation, an intention of self-harm, or a risk of physical or financial harm to others, Anna answers cautiously and refers the user to competent crisis services: 988 (Suicide & Crisis Lifeline, call or text) and 911 in case of immediate danger.

Details of that protocol are provided on request at contact@anvelis.com and published by ANVELIS. An annual report is filed with the competent authorities of the State of California from 1 July 2027.

Minors: the service is strictly reserved for people aged 18 and over. No minor account is accepted, so the measures specific to minors do not apply in practice.

Interaction length: Anna's artificial nature is restated at the start of every session, and the maximum duration of a session is under three hours.

Nothing in these terms limits the rights of United States residents under the law of their state of residence, including the remedies provided by those laws.

Users undertake not to use Anna to harass, threaten, defraud, infringe the rights of third parties or generate unlawful content.

Users must not transmit images, voices or personal information of third parties without appropriate authorisation.

Attempts to circumvent access, payment or security controls are prohibited.

ANVELIS uses reasonable means to ensure the availability and security of Anna.

Some interruptions may be due to maintenance, technical incidents or external providers.

Where a paid service has not been provided in accordance with the contract, users retain the legal remedies and rights available to them.

Nothing in these terms limits mandatory consumer rights or liabilities that cannot lawfully be excluded.

Users located in the European Union benefit from the protections provided by European texts and applicable national legislation.

In the United States, additional protections may apply depending on the state of residence, in particular regarding personal data, the safety of AI companions, subscriptions and consumer protection.

ANVELIS applies the relevant local requirements to its activities and to the territories where the service is marketed.

ANVELIS may update these terms to reflect changes in the service or regulatory obligations.

Significant changes are communicated within an appropriate period and, where required by law, submitted to the user's agreement.

Each version carries a number and an effective date. A new acceptance is requested only when the version changes the user's rights or obligations.

Users may contact ANVELIS at contact@anvelis.com.

Information on complaint channels, applicable mediation schemes and competent authorities is set out in the service's legal information.

The courts and protective rules that are mandatorily applicable to consumers remain competent under the conditions provided by law.

Acceptance of these terms is collected through a dedicated checkbox, separate from any other box, before the first session.

This acceptance is recorded on ANVELIS servers with the server date and time, the exact version of the document, the language presented and the account identifier. The account's email address is kept as historical data. That record is the proof of the agreement given.

A session can only start if a recorded acceptance exists for the version in force: a mere display, or a value kept in the browser, is not sufficient.

The full text of every version, in French and in English, is kept unchanged together with its number and effective date. A substantive change to rights or obligations gives rise to a new version and a new acceptance; earlier versions remain readable in full on this page.

A recorded acceptance remains valid as long as the version in force has not changed. Unticking the box in the interface does not revoke it: revocation requires a written request to contact@anvelis.com and does not affect services already performed.

Acceptance of these terms is separate from the optional consent to Anna's memory, which is enabled and withdrawn separately and has no effect on access to sessions.

Camera consent will be requested separately for each session once the feature is available. No image is retained while this feature is switched off.

Refusing an optional consent does not deprive the user of their minutes balance or of access to the other ANVELIS features.

The service is published by AJ DEVELOPPEMENT, which operates the ANVELIS brand. The publisher's identification details (legal form, registered office, registration number, VAT number) are displayed in the “Publisher” block of this page.

Complaints: any complaint may be sent to contact@anvelis.com. A reply is provided within a reasonable period.

Consumer mediation: under articles L612-1 et seq. of the French consumer code, consumers may use a consumer mediator free of charge after a written complaint that has not been satisfactorily resolved. The contact details of the mediator appointed by the publisher are displayed in the “Mediation” block of this page.

Privacy policy: data processing is described in the privacy policy, accessible from this page and from the site footer.

These terms are governed by French law. Consumers benefit from the mandatory provisions of the country in which they reside.

In the United States, nothing in these terms deprives a consumer of the protections provided by the law of their state of residence.